Skip to content
Subscribe to a COMMITMENT-FREE box to save 15% OFF and get FREE SHIPPING in Canada! Code: 2021
Subscribe and save 15% OFF and get FREE SHIPPING in Canada! Code: 2021

Lensbox Terms of Use

Use of Lensbox™ 

Your use of this website constitutes acceptance of the following terms and conditions.

If you do not agree to these terms and conditions, you should not use this site and/or purchase any products or services through this site.  

By ordering, you agree to all terms and conditions within this document and you agree that you have reviewed our Privacy Policy, Shipping Terms and Return Policy.

You may use Lensbox™ for your personal, non-commercial purposes.  You may not use this website for any other purposes. You are not permitted to make any resale, commercial or derivative use of this website, or use any data mining, robots, or similar data gathering and extraction methods.

Refund Policy

You can return any unopened box of contact lenses up to 30 days after purchase for a full refund. The product can be exchanged for up to 90 days after purchase.

Shipping Policy

We commit to free shipping for Canadian customers for purchases above $100 before tax. Otherwise, standard shipping rates apply. An option of expedited shipping is available to customers in applicable locations.

Copyrights

All content on this website is the property of Lensbox™ or its product suppliers and is protected by international copyright laws. Any reproduction, modification, transmission or distribution of the content for non-personal use is strictly prohibited. 

Information on Eye Health and Contact Lenses

We Offer NO Medical Advice.

Lensbox™ is intended to provide you with access to contact lenses and related eye health and beauty products, in a timely and affordable manner.

Lensbox™ is not intended to provide you with any medical advice or any other advice. The information contained on this site is not a substitute for your doctor’s advice. Lensbox™ proudly promotes the eye exam guidelines recommended by the American Optometric Association and we strongly recommend that our customers have their eyes examined regularly by a board-certified optometrist.

For advice about your eye health or your medical condition, please contact your eye doctor. 

Your eye doctor or other health care provider has specialized medical training that allows her or him to recommend contact lenses for you.

Any other eye health and health-related information contained within this website is intended to be general in nature and should not be used as a substitute for a visit to your eye doctor or other health care provider. Any such information that you obtain from this website might be inappropriate for your own situation or might be misinterpreted. Lensbox™ assumes no responsibility for how you use the information you obtain from this site.

Neither Lensbox™ nor any other application available through this website is a substitute for appropriate and timely contact with your optometrist or eye care professional.

Never change or stop any course of treatment without first consulting your eye doctor.

Privacy Policy

Lensbox™ is committed to maintaining the confidentiality of the personal information in our care. Managing and protecting personal information is our main priority. We publish the current version of our Privacy Policy at www.shoplensbox.com/pages/privacy. We reserve the right to amend it at any time. Check back often to ensure you are aware of our current practices for collecting, using, disclosing, retaining, destroying and protecting Information. With any questions or concerns, you can contact us at privacy@shoplensbox.com.

Information that we collect

Information You Provide to Us

We collect the information you provide to us, for example when you create or modify your account, register to use our Site, purchase products or services from us, request information from us, contact customer support, or otherwise communicate with us. This information may include your name, email address, telephone number, credit card or debit card number (solely for payment purposes through a third party), date of birth, medical history and related health information, gender and other information you choose to provide to us through our Site.

Information We Collect Automatically Through Your Use of our Site

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on how your online activity.

Information Collected Through Cookies and Similar Technologies

We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the Site again, the cookie allows the Site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Site features or services may not function properly without cookies. We use cookies to improve the quality of our service, including storing user preferences, tracking user trends and providing relevant advertising to you. (See, “Advertising” below.)

No Information from Children Under Age 18

This Site is intended for use by individuals 18 years of age and older. Parents or legal guardians over the age of 18 may open accounts with us for their own use, and use by their minor dependents. If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us.  If we learn that we have collected personal information from a child under the age of 18, we will promptly delete that information.  If you believe we have collected personal information from a child under the age of 13, please Contact Us at support@Lensbox.app.ca.

How we use and share your information

To Provide Products, Services, and Information

We collect information from you in order to provide products and services that you purchase using the Site; register and service your online account; provide information that you request from us; contact you about your orders; process credit card and debit card transactions; ship products to you; send you promotional materials or advertisements about our products and services, as well as new features and offerings; administer surveys, sweepstakes, promotions and contests; and provide interest-based targeted advertising to you.

Sharing with Third Parties

We may provide information to third-party service providers that help us operate and manage our Site, process orders, and fulfill and deliver products and services that you purchase from us. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to help us provide the service.

Advertising

We may use how you browse online in order to show you ads for Lensbox or our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our site or third-party sites not owned by Lensbox.

We belong to ad networks that may use your browsing activity across participating websites to show you interest-based advertisements on those websites. You can avoid interest-based advertising by blocking cookies using your browser. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you block interest-based ads or choose to opt-out, you will continue to see ads, but they will be random and not based on your online activity.

Disclosing Your Information

Personal information is not disclosed to any person or organization without consent or required by law. Lensbox™ does not sell, rent, or lease personal information.

By providing Lensbox™ with your email address and placing an order, you are providing consent for us to send you emails regarding your order and other promotional and/or informational emails. You will not receive any spam and your email address will not be provided to any 3rd parties for marketing purposes. You can unsubscribe to these emails at any time.

Accountability

Lensbox™ has designated a Compliance and Privacy Officer, who is accountable for compliance with privacy legislation and these policies. All Lensbox™ employees receive privacy training and understand their responsibility to protect your eye health care information. The following information is collected to register for Lensbox™ services. Individuals registering on behalf of another individual must be their parent, legal guardian, or have their consent.

Name - participant name is also one of the criteria to collect rewards points;

E-mail Address - email address will be the participant’s Lensbox™ account and is where communications, such as password resets, will be sent;

Password - the password to log into a Lensbox™ Rewards account is the first level of protection. Lensbox™ employees have no access to passwords;

Mailing Address - Your mailing address is required to send your purchases to your home/ or if you prefer, your workplace. Health Care Number or any other health information displayed on your prescription will only be used to provide you with your products. Your information will be guarded with security measures by which Lensbox™ staff can identify individuals for information or assistance and will not be shared with a 3rd party without your written request or consent.

Changes to Lensbox™and Termination of access to Lensbox™

Lensbox™ may, in its sole discretion, terminate or suspend your access to all or any part of Lensbox™ at any time, with or without notice, for any reason, without limitation, breach of these Terms of Use. Without limiting the generality of the foregoing, any fraudulent, abusive, or otherwise illegal activity, or activity that may otherwise affect the enjoyment of Lensbox™ or access to Lensbox™ by others, may be grounds for termination of your access to all or part of Lensbox™ at the sole discretion of Lensbox™.

Termination of Lensbox™ includes deletion of your user ID, password and all related registration information and files associated with or inside your account or user profile.

Lensbox™ may alter, suspend, or discontinue any aspect of Lensbox™ at any time, including the availability of any Lensbox™ products and/ or services, rewards, features or content. Lensbox™ may also impose limits on certain features and aspects of Lensbox™ Rewards and/ or restrict your access to parts of or all of Lensbox™ without notice or liability. Lensbox™ may discontinue or change Lensbox™ or its availability to you at any time without notice.

Use of Cookies

Lensbox™ uses a “cookie”, a small file placed on a participant’s computer for the purpose of evaluating the use of this website. The cookie does not collect personal information and is removed after a user’s session on the website. You may refuse the use of cookies by selecting the applicable settings on your computer, however, if you do this you may not be able to use the full functionality of the website.

Updates and marketing

From time to time, we may send you service announcements, including policy updates and updates to our Terms of Use and software and keep you posted on our latest products and any upcoming events that may be of interest to you or apply to you. You may opt out of receiving non-essential communications by logging in to your User Account and updating your preferences. For clarity, service announcements including updates to our policies and Terms of Use and software are not considered non-essential communications.

Trademark Notice

Lensbox™ is the trademark and service mark of Lensbox Eye Care Serivces Inc.  All other trademarks, service marks and logos used in this site are the trademarks, service marks, or logos of their respective owners. Nothing on this website should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this website without the express written permission of Lensbox™ or the third party that may own the trademark, service mark, or logo.

Copyrights

All content on this website is the property of Lensbox™ or its product suppliers and is protected by international copyright laws. Any reproduction, modification, transmission or distribution of the content for non-personal use is strictly prohibited.

Changes to these Terms of Use

Lensbox™ may modify these Terms of Use from time to time.  If you do not agree to any modifications, you should stop your use of Lensbox™. Your continued use of Lensbox™  now, or following the posting of notice of any changes in these Terms of Use, will constitute a binding acceptance by you of these Terms of Use, and any subsequent modifications.

Contact Us

Chief Compliance and Privacy Officer

Telephone: +1 (855) 771-8400

Email: privacy@shoplensbox.com

Address: 1103-11871 Horseshoe Way

Richmond, British Columbia, Canada V7A 5H5