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Lensbox Terms and Conditions

Refund Policy

You can return any unopened box of contact lenses up to 30 days after purchase for a full refund. The product can be exchanged for up to 90 days after purchase.

Use of Lensbox™ 

Your use of this website constitutes acceptance of the following terms and conditions.

If you do not agree to these terms and conditions, you should not use this site and/or purchase any products or services through this site.  

By ordering, you agree to all terms and conditions within this document and you agree that you have reviewed our Privacy Policy, Shipping Terms and Return Policy.

You may use Lensbox for your personal, non-commercial purposes.  You may not use this website for any other purposes. You are not permitted to make any resale, commercial or derivative use of this website, or use any data mining, robots, or similar data gathering and extraction methods.


All content on this website is the property of Lensbox or its product suppliers and is protected by international copyright laws. Any reproduction, modification, transmission or distribution of the content for non-personal use is strictly prohibited. 

Information on Eye Health and Contact Lenses

We Offer NO Medical Advice

Lensbox is intended to provide you with access to contact lenses and related eye health and beauty products, in a timely and affordable manner.

Lensbox is not intended to provide you with any medical advice or any other advice. The information contained on this site is not a substitute for your doctor’s advice. Lensbox™ proudly promotes the eye exam guidelines recommended by the American Optometric Association and we strongly recommend that our customers have their eyes examined regularly by a board-certified optometrist.

For advice about your eye health or your medical condition, please contact your eye doctor. 

Your eye doctor or other health care provider has specialized medical training that allows her or him to recommend contact lenses for you.

Any other eye health and health-related information contained within this web site is intended to be general in nature and should not be used as a substitute for a visit to your eye doctor or other health care provider. Any such information that you obtain from this web site might be inappropriate for your own situation or might be misinterpreted. Lensbox™ assumes no responsibility for how you use the information you obtain from this site.

Neither Lensbox nor any other application available through this web site is a substitute for appropriate and timely contact with your optometrist or eye care professional.

Never change or stop any course of treatment without first consulting your eye doctor.


Lensbox is committed to maintaining the confidentiality of the personal information in our care. Managing and protecting personal information is our main priority.

Disclosing Your Information

Personal information is not disclosed to any person or organization without consent or required by law. Lensbox does not sell, rent, or lease personal information.

By providing Lensbox with your email address and placing an order, you are providing consent for us to send you emails regarding your order and other promotional and/or informational emails. You will not receive any spam and your email address will not be provided to any 3rd parties for marketing purposes. You can unsubscribe to these emails at any time.


Lensbox has designated a Privacy Officer, who is accountable for compliance with privacy legislation and these policies. All Lensbox employees receive privacy training and understand their responsibility to protect your eye health care information. The following information is collected to register for Lensbox services. Individuals registering on behalf of another individual must be their parent, legal guardian, or have their consent.

Name — participant name is also one of the criteria to collect rewards points;

E-mail Address — email address will be the participant’s Lensbox account and is where communications, such as password resets, will be sent;

Password — the password to log into a Lensbox Rewards account is the first level of protection. Lensbox employees have no access to passwords;

Mailing Address — Your mailing address is required to send your purchases to your home/ or if you prefer, your workplace. Health Care Number or any other health information displayed on your prescription will only be used to provide you with your products. Your information will be guarded with security measures by which Lensbox staff can identify individuals for information or assistance and will not be shared with a 3rd party without your written request or consent.

Changes to Lensbox and Termination of access to Lensbox

Lensbox may, in its sole discretion, terminate or suspend your access to all or any part of Lensbox at any time, with or without notice, for any reason, without limitation, breach of these Terms of Use. Without limiting the generality of the foregoing, any fraudulent, abusive, or otherwise illegal activity, or activity that may otherwise affect the enjoyment of Lensbox or access to Lensbox by others, may be grounds for termination of your access to all or part of Lensbox at the sole discretion of Lensbox.

Termination of Lensbox includes deletion of your user ID, password and all related registration information and files associated with or inside your account or user profile.

Lensbox may alter, suspend, or discontinue any aspect of Lensbox at any time, including the availability of any Lensbox products and/ or services, rewards, features or content. Lensbox may also impose limits on certain features and aspects of Lensbox™ Rewards and/ or restrict your access to parts of or all of Lensbox without notice or liability. Lensbox may discontinue or change Lensbox or its availability to you at any time without notice.

Use of Cookies

Lensbox uses a “cookie”, a small file placed on a participant’s computer for the purpose of evaluating use of this website. The cookie does not collect personal information and is removed after a user’s session on the website. You may refuse the use of cookies by selecting the applicable settings on your computer, however if you do this you may not be able to use the full functionality of the website.

Trademark Notice

"Lensbox" is the trademarks and service marks of Lensbox Innovations.  All other trademarks, service marks and logos used in this site are the trademarks, service marks, or logos of their respective owners. Nothing on this web site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this web site without the express written permission of Lensbox or the third party that may own the trademark, service mark, or logo.

Changes to these Terms of Use

Lensbox may modify these Terms of Use from time to time.  If you do not agree to any modifications, you should stop your use of Lensbox. Your continued use of Lensbox  now, or following the posting of notice of any changes in these Terms of Use, will constitute a binding acceptance by you of these Terms of Use, and any subsequent modifications.